Grievance Redressal Matrix
Four-level escalation ladder for customer care, investor support, and formal complaints.
Level 1: Investor Care Desk
For routine questions, failed SIP retries, or app guidance, contact our customer support team:
Email: care@seedvest.example · Phone: 1800-DEMO-0501 (Toll-Free, 9:00 AM – 6:00 PM Mon–Fri) · In-app chat: Profile > Help & Support.
Turnaround time: 24 to 48 working hours.
Level 2: Head of Customer Experience
If your ticket is unresolved after 48 hours or you are dissatisfied with the response, escalate to:
Ms. Sneha Patil, Head of Customer Care · Email: escalations@seedvest.example · Response within 3 business days.
Level 3: Compliance & Grievance Officer
If the issue persists beyond 7 business days:
Mr. Anand Subramaniam, Compliance Officer · Seedvest Broking Pvt. Ltd., Plot 21, Scheme 54, Vijay Nagar, Indore 452010 · Email: compliance@seedvest.example · Direct Tel: +91 731 490 DEMO.
Level 4: Regulatory Arbitration / SCORES
Investors who remain unsatisfied after 21 calendar days may escalate their complaint to the regulatory dispute portal or exchange arbitration cell.